DELIVERY CENTRE POLICIES

It is the expectation of Canoe Wales that the experience of our Learners and Providers will be positive and that you will be treated fairly and without discrimination. We recognise that this may not always be the case and set out below our appeals procedure.

Our goal is to give excellent service to all of our members, but we recognise that occasionally things do go wrong. We take all complaints we receive seriously and aim to resolve all of our members’ problems promptly. To ensure that we provide the kind of service you should expect of us, we welcome your feedback.

Canoe Wales Delivery Centre Fees.

While adding a course authorisation request to Just Go that is outside the expected notice period you should email a request stating your reasons for the late submission.

Canoe Wales Delivery Centre is committed to the delivery of high quality training and assessment courses and ensures the integrity of BCAB awards and qualifications it provides by implementing a rigorous standardisation regime

Delivery Centre – Guideline to Paddlesport Course and Associated Costs

The intention of this policy is to help providers and candidates to understand what is classed as Malpractice and Maladministration in the context of delivering/attending a British Canoeing Awarding Body Course

Canoe Wales Delivery Centre is committed to delivering high-quality training and assessment

courses and experiences for learners. To ensure we meet these criteria we have in place robust

processes and procedures.

Canoe Wales carries out a range of standardisation, quality assurance and other monitoring activities to ensure that Tutors, Assessors, Providers and our staff follow

regulatory requirements with respect to course administration, qualification delivery and Learner assessment.

Paddle Cymru supports the promotion of paddlesport for people of all abilities and encourages them to take British Canoeing Awarding Body (BCAB) Personal Performance Awards, Safety training, Leadership Awards and Coaching Qualifications.

This policy applies to directors and all staff, volunteers and contractors, and should be read in conjunction with the declaration of interests form attached below. This form needs to be completed by all directors, committee members and senior staff and returned to the Canoe Wales Company Secretary.

Canoe Wales holds personal data about job applicants, employees, workers, members,

volunteers, providers, suppliers and other individuals for a variety of organisational purposes.

Canoe Wales believes that all paddlers have a responsibility to help preserve our beautiful Welsh rivers, lakes and coastline. We also recognise our responsibility for protecting the environment and will ensure compliance with all relevant current and future legislation. We will also endeavour to be compliant with appropriate codes of practice. 

Canoe Wales encourages you to bring to its attention alleged wrongdoing and ethical or legal concerns which may impact on the work that we do and anyone involved. You have a duty to be vigilant and to keep Canoe Wales informed of any such matters. This policy is to provide you with a formal channel through which employees of Canoe Wales can raise matters of a serious nature relating to Canoe Wales. Such matters cannot be raised informally. We encourage you to disclose information which tends to show one or more of the following where such disclosure relates in some way to Canoe Wales.